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Over the past few years an epidemic of rudeness has swept America. Here's how to stop the disease.

1) Acknowledge people. Answer the phone. Return phone calls. Listen carefully when people talk to you. Be an active participant in conversations. Never use your cell phone when with others, especially in restaurants or other public places. Remember: acknowledgment satisfies a basic human need.

2) Show respect. Use peoples names when talking to them. Never invent nicknames or make fun of peoples names. Be on time. Treat people as if they were smarter than you. Let others speak first. Remember: respect is powerful because it gives people dignity.

3) Compliment. Seek the good in everything. Avoid gossip and people who gossip. Remind people about successes they had, even if decades ago. Focus on what works and what went well. Remember: warmth, attracts people.

4) Be positive. Master optimism. Accept change and new ideas. Always focus on success. Expect the best to happen. Think in terms of the future and how you can make it better. Use positive (or at least neutral) words. Remember: leaders sell hope.

5) Be mature. Manage your emotions. Speak softly. Seek solutions. Let other people do well. Let people tell you things that you know. Let other people win. Share information. Remember: mature behavior creates trust.

Steve Kaye

Steve Kaye helps leaders hold effective meetings. He is an Certified Professional Facilitator (with the International Association of Facilitators), author, and speaker.

Since 1992 his innovative workshops have informed and inspired people nationwide. Clients include Avery Dennison, IBM, and Unocal.

His workshop topics include:

* One Great Meeting - How to plan and conduct meetings that produce results others will support

* The Human Side of Communication - How to win trust, earn respect, and establish rapport

* Winning Words - How to design and deliver presentations that inspire and impress people

* Behavior Styles - How to get along with others

As a meeting facilitator, he helps people obtain results that they could not obtain by working on their own. Read about examples on his web site.

He is the author of:

* The Manager's Pocket Guide to Effective Meetings

* Meetings in an Hour or Less

* 117 Tips for Effective Meetings

With a Ph.D. in chemical engineering and 20 years of experience working for major corporations, Steve specializes in working with engineers, scientists, and high tech professionals.

Call 714-528-1300 or visit his web site for over 130 pages of information (including program details, client guides, FAQs, cartoons, and more).